WHAT IS YOUR PRICE MATCHING POLICY?
Our Best Price Guarantee if you find a lower priced (exclude sale and discounted items) identical stocked item that's in stock with a competitor in Australia, we'll beat it by $1 plus you get a FREE shaker valued at $10
DO YOU HAVE A REWARDS OR LOYALTY PROGRAM?
Our Rewards now allows us to reward members across all channels, shop either in-store or online & points can be redeemed in-store or online.
ARE THE WEBSITE PRICES THE SAME AS THE in-STORE?
All online offers and prices are valid for online purchases only and may be different from those in-store prices
What payment methods AVAILABE?
We accept MasterCard, Visa and American Express as well as Debit Credit Cards if your bank allows online purchases with it.
PayPal is another checkout method available to online customers
AfterPay - Online & In-Store
Buy now Pay Later! Buy what you want today, pay for it over four equal fortnightly instalments. Use your debit or credit card, get approved instantly.
ZipPay – Available In Store & online
Buy now and pay later on your in-store purchases with ZipPay.
To order by phone, have your order ready along with your credit card number and expiration date. Then call us on 03 8060 9941 to purchase over the phone
DO YOU OFFER FREIGHT PROTECTION?
What Freight Protection covers:
- Lost in Transit:If you order has not arrived on time and has been confirmed lost by the shipping company, then we will replace your order and resend it.
- Damaged in Transit:If your order arrives damaged, either by the shipping company or anything related to transit, then all we will require is a picture of the damaged item in question and we will replace and resend your order.
Limits of Freight Protection:
Only 1 claim per shipping address or customer per year. We reserve the right to cancel or deny your freight protection claim at any time if we feel there was negligence in your (the customer) part or we believe the claim may be fraudulent in anyway.
To lodge a claim using freight protection, please call us on 03 8060 9941 or email us and report the lost or damaged item(s) to our customers service team. We will then investigate the claim and be in touch with you as soon as we can with a resolution.
I have received wrong order!
If you receive the wrong item, your order has been damaged in some way or there was some other issues that you are not happy about, please contact our Customer Service team on 03 8060 9941 and they will assist you as soon as possible.
DO YOU SHIP INTERNATIONALLY?
No, at this point in time we are unable to ship outside of Australia.
CAN I GET A REFUND?
If you change your mind or simply aren't happy for any reason, you can simply return your unopened product for a full refund within 30 days of purchase.
HOW DO I REQUEST A RETURN?
Please contact our Customer Service team on 03 8060 9941 or email us and provide your name, the order number, and the reason for returning the product.