Shipping & Return
FREE SHIPPING ON ORDERS OVER $100
For orders over $100, we offer FREE Postage Australia Wide with tracking and signature on delivery to make sure your order never goes missing. So make sure you load up your cart and take advantage of the FREE postage on orders above $100.
Order Under $100 Shipping Standard Shipping is $9.95 or Express $14.95
Tracking Your Order:
Once your item is posted, you will receive an email from us advising you that it has been dispatched. You will also receive an email which contains your tracking number. To track your order, simply visit That link and enter your tracking number. If your delivery seems to be taking too long please call us on 03 8060 9941 or email us Info@gainshealthandnutrition.com.au and we will sort it out for you immediately.
If you have any more questions, you can check our F.A.Q page here, or get in touch with our team via Live chat on the website, or emailing Info@gainshealthandnutrition.com.au or give us a call on 038060 9941
Un-opened items can be returned or exchanged. Simply send the items back to us within 14 days of receipt and we will refund your money or exchange your product. When we receive your package we will credit the card you paid us with for the full purchase price of your product.
In the event of returning a free postage item there is a mandatory deduction of $9.95 from your total refund.
Damaged & Incorrect Items: we do our best to package your products so they will arrive to you in good condition. Unfortunately, once the package leaves our warehouse, it goes through many hands and products may shift causing unintentional damage. Should you receive a product that has been damaged in transit, please contact us immediately for further instructions. Please do not discard the damaged products and retain the original box and packaging as inspection is often required by the carriers.
Contact us on 03 8060 9941 or email Info@gainshealthandnutrition.com.au
- You will be instructed to send the item back to us to the address specified by one of our staff. Place items you are returning in sturdy packaging. Make sure all items are packed tightly and securely. We are not responsible for breakage during shipment of returned items.
- Let us know you would like an exchange or a refund.
- Place copy of invoice or packaging slip inside the box with products that your are returning yo us.
- If you are returning a product due to a defect or an error made by us, please include a copy of your shipping receipt with your package so we can refund your shipping costs.
All goods returned to us will be inspected upon their return and in the case of faulty products, a replacement product will be sent same day or the refund will be issued.
In the case of non-faulty goods returned to us, we will deduct the standard restocking fee from any refund issued, or to return the goods to the customer at the customer’s expense.