Damaged & Incorrect Items: we do our best to package your products so they will arrive to you in excellent condition. Unfortunately, as it goes through many hands and products may shift causing unintentional damage. Should you receive a product that has been damaged in transit, please contact us immediately for further instructions. Please do not discard the damaged product and retain the original box and packaging as inspection is often required by the carriers.
All goods returned to us will be inspected upon their return and in the case of faulty products, a replacement product will be sent at the expense of GAINS HEALTH AND NUTRITION or a refund issued.
Return goods must be received by us undamaged, unopened, unused and in a re-saleable condition within seven days of receivership. Refund excludes delivery fees.
Contact us on 03 8060 9941 or firstname.lastname@example.org to let us know that you wish to return the item purchased. Please let us know why so we can rectify any problems in the future.